Support Access Policy

Platform support may access limited workspace information when needed to investigate an authorized support request, protect the service, or meet a legal obligation.

Support personnel must use approved access paths and may not request a user's password or authentication secret.

Access is limited to the purpose and duration reasonably required for the support activity. Available controls and records depend on the support workflow in use.

Support access does not transfer ownership of customer records or relieve workspace administrators of their access-management responsibilities.

Workspace administrators may contact VolteraForge about a support-access event or request further information, subject to security, privacy, and legal limitations.